Terms & conditions

Terms and conditions of DSCPLN B.V.

1. Company identity

DSCPLN B.V. ("DSCPLN", "we", "us") operates an online store for food supplements.

Registered name: DSCPLN B.V.
Trading name: DSCPLN
Legal form: Besloten Vennootschap (Dutch private limited company)
Registered address: Nieuw-Loosdrechtsedijk 14, 1231 KX Loosdrecht, Netherlands
Chamber of Commerce (KvK) number: 42012875
VAT number: NL869287102B01
Email: info@dscpln.nl
Phone: +31 6 58 95 58 31

2. Scope

These terms and conditions apply to all offers, orders and agreements between DSCPLN B.V. and the consumer ("you") through dscpln.nl and related channels. By placing an order you accept these terms. Any deviating arrangements apply only if we have confirmed them in writing.

3. Offers and formation of the agreement

Offers on the website are without obligation and apply while stocks last. We do our best to present products, prices and availability correctly, but obvious mistakes or errors are not binding.

An agreement is formed once you have completed your order through checkout and we confirm the order by email. We reserve the right to refuse or cancel an order without giving a reason, for example where we suspect misuse, where a price is wrong, or where a product is no longer available.

4. Prices and payment

All prices on the website are in euros and include VAT. Shipping costs are stated separately at checkout and in the shipping policy.

Payment is made in advance using one of the payment methods offered (including iDEAL, credit card and Apple Pay). Your order is only processed once we have received payment.

In the event of late payment, a failed transaction or a chargeback, we reserve the right to dissolve the agreement and reclaim any products already sent.

5. Delivery and risk

We ship to addresses within the Netherlands and Belgium. For delivery times, processing times and shipping costs, please see the shipping policy.

Stated delivery times are indicative. Exceeding them does not entitle you to compensation or dissolution of the agreement, unless the delay is so substantial that you cannot reasonably be expected to keep the agreement in place.

The risk of loss or damage passes to you at the moment you, or a third party nominated by you, take physical possession of the products.

6. Retention of title

Products delivered remain the property of DSCPLN B.V. until you have paid the full amount due, including shipping costs and any interest or charges.

7. Right of withdrawal

You have the right to cancel your order within 14 days of receipt without giving a reason. For the procedure, the exclusions (including supplements whose seal has been broken) and the way refunds are made, please see the return policy.

8. Conformity and statutory warranty

We warrant that products comply with the agreement, with the specifications stated in the offer, and with reasonable requirements of soundness and usability. The statutory warranty laid down in Book 7 of the Dutch Civil Code applies to all products.

Food supplements are supplied with a best-before date. Use the product before that date. Complaints about conformity must be reported within a reasonable period after discovery.

9. Product information and use

Our products are food supplements, not medicines, and are not a substitute for a varied diet or a healthy lifestyle. Stick to the recommended dose on the label. If in doubt, consult a doctor or pharmacist, particularly if you are pregnant, breastfeeding, taking medication, have a medical condition, or have a known allergy to an ingredient.

DSCPLN is not liable for the consequences of incorrect use, overdosing, or ignoring the warnings on the label.

10. Intellectual property

All content on dscpln.nl, including text, images, product photography, logos, formulations and the visual design, is the property of DSCPLN B.V. or its licensors and is protected by copyright, trade mark law and related rights. The names DSCPLN, The Pre, The Whey, The Cre and related brand names are trade marks of DSCPLN B.V.

No part of these publications may be reproduced, copied, republished or used commercially without prior written consent.

11. Liability

Our liability towards you is limited, per event or series of connected events, to the amount you paid for the order concerned. We are not liable for indirect loss, consequential loss, loss of profit or non-material damage.

Nothing in these terms excludes or limits our liability for death or personal injury, for damage under product liability (section 6.3.3 of the Dutch Civil Code), for damage resulting from intent or deliberate recklessness on the part of us or our management, or for damage where exclusion or limitation would conflict with mandatory law.

12. Personal data

We process personal data in accordance with our privacy policy. By placing an order you agree to the processing described there.

13. Complaints and disputes

Do you have a complaint? Email info@dscpln.nl first, with your order number and a clear description. We reply within 24 hours on working days and aim to offer a solution within 14 days.

For general consumer questions you can turn to the Netherlands Authority for Consumers and Markets (ACM) and https://www.consuwijzer.nl.

14. Changes

We may amend these terms from time to time. The most recent version is always on this page. For an existing order, the version that applied at the time of ordering continues to apply.

15. Governing law and competent court

Dutch law applies exclusively to all agreements between you and DSCPLN B.V., including where you ordered from outside the Netherlands. Disputes are submitted to the competent court in the Midden-Nederland district, unless mandatory law designates a different court.

16. Language of these terms

These terms were drawn up in Dutch. Translations are provided for information only. In the event of any difference between the Dutch text and a translation, the Dutch text is binding.

Version: May 2026.